Returns Policy
We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from www.durham.ac.uk/shop or our shops, we'll be happy to refund or exchange a product providing it's in a fully resaleable condition. Returns should be made within 28 days and in original, undamaged packaging. Please see below for exceptions to this policy.
When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge (if it is returned from a UK address). Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The recipient requires a credit
Products we're unable to refund or exchange
Unless they're faulty, we're unable to offer a refund or exchange on:
- Personalised or made-to measure/order goods
- Unsealed CDs, DVDs, tapes or other recording media, software or video